Privacy Policy

Last Updated: January 15, 2025

At kynarimara, we understand that managing your financial privacy matters. This policy explains how we collect, use, and protect your personal information when you use our budget review services and educational resources.

Information We Collect

When you engage with our budget review services, we collect information that helps us provide personalized financial guidance. Here's what we gather and why:

Personal Information

  • Name, email address, and phone number for communication
  • Financial goals and budget preferences you share with us
  • Feedback and responses from our budget review sessions
  • Payment information when you purchase our services

Technical Information

We automatically collect certain technical data when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our website performance and understand which resources are most helpful.

Important: We never collect your actual banking details or account numbers. Our budget review process focuses on spending patterns and financial goals you choose to share with us.

How We Use Your Information

Your information serves specific purposes that directly benefit your financial education journey:

Purpose Information Used Legal Basis
Budget review consultations Contact details, financial goals Contract performance
Educational content delivery Email address, learning preferences Legitimate interest
Website improvements Usage data, feedback Legitimate interest
Service announcements Contact information Contract performance

We don't use your information for automated decision-making or profiling that would significantly affect you. Every budget review involves human expertise and personalized guidance.

Information Sharing and Disclosure

We're pretty protective of your information. Here's when and why we might share it:

Service Providers

We work with trusted companies that help us deliver our services – payment processors for transactions, email services for our newsletters, and hosting providers for our website. These partners can only use your information for the specific services they provide to us.

Legal Requirements

Sometimes Australian law requires us to share information with government agencies or law enforcement. We'll only do this when legally obligated and will notify you when possible.

We never: Sell your personal information to third parties, share your financial details with marketers, or use your data for purposes unrelated to our financial education services.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information:

Access Your Information

Request a copy of the personal information we hold about you. We'll provide this within 30 days, usually at no charge.

Correct Inaccuracies

If any information we have is wrong or outdated, let us know and we'll fix it promptly.

Request Deletion

Ask us to delete your information when it's no longer needed for our services or legal obligations.

Restrict Processing

Request that we limit how we use your information in certain circumstances.

How to Exercise Your Rights

To make any of these requests, simply email us at help@kynarimara.com with "Privacy Request" in the subject line. Include your full name and describe what you'd like us to do. We'll verify your identity and respond within 30 days.

If you're not satisfied with how we handle your privacy request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Protection

Protecting your information is something we take seriously. Here's how we keep your data safe:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls limiting who can view your information
  • Regular backups stored in secure, encrypted locations

Organizational Measures

Our team receives regular training on privacy protection, and we have strict policies about who can access client information and when. We also conduct regular reviews of our security practices to stay current with best practices.

While we implement strong security measures, no system is completely immune to security threats. If we experience a data breach that could affect you, we'll notify you and relevant authorities as required by Australian law.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data:

Information Type Retention Period Reason
Budget review records 7 years Australian financial services requirements
Marketing emails Until you unsubscribe Ongoing communication consent
Website usage data 2 years Service improvement and analytics
Support correspondence 3 years Service quality and legal protection

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can also request earlier deletion in many cases, though we might need to keep some records for legal compliance.

International Data Transfers

Most of your information stays within Australia, but some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate protections are in place:

  • We only use providers in countries with adequate privacy protections
  • All transfers are covered by appropriate agreements ensuring your data remains protected
  • We regularly review our international providers to ensure ongoing compliance

If you have specific concerns about international transfers, please contact us and we'll provide more details about the safeguards protecting your particular information.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Here's what you should know:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas. You can't opt out of these cookies without affecting website functionality.

Analytics Cookies

We use analytics tools to understand which pages are most popular, how long visitors stay, and where they came from. This helps us improve our content and services. These cookies don't identify you personally.

You can control cookies through your browser settings, though disabling some cookies might affect your experience on our website. Most browsers allow you to view, manage, and delete cookies easily.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current and accurate. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates, like clarifications or administrative changes, might not trigger individual notifications, but we'll always update the "Last Updated" date at the top of this policy.

By continuing to use our services after any changes take effect, you're accepting the updated policy. If you disagree with changes, you can contact us to discuss your options or discontinue using our services.

Questions About Privacy?

We're here to help with any privacy-related questions or concerns.

Email: help@kynarimara.com

Phone: +61 731 446 500

Address: 15/277 Hunter St, Newcastle NSW 2300, Australia

We aim to respond to all privacy inquiries within 5 business days. For urgent matters, please call during business hours.